State Farm: Lisa Ross at 6213 South Miller Road #106 in Buckeye, Arizona

Customer Reviews about State Farm: Lisa Ross

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  Absolutely horrible! Please do not be ripped off by this woman like we have. She is notorious for going into your policy and making unauthorized changes so it raises your monthly payment which is on auto pay like mine. Then when you are told you are going to get a credit for what you were overcharged she will only give you a the smallest portion of what you're supposed to get back. For instance in August 2015 I suspended a policy if the intent of renewing it in 2016. In October of 2015 she went into a policy is reinstated it without our consent and and charged us for $72 for a policy we did not want at that time. We had to swallow the cost of that one because we did not see a credit at any time. The only thing she did was back date the charge to try an cover it up as if it never happened also in May 2016 my dad and I share a policy that is billed separately she made an unauthorized change by removing our multi-car policy which raised it $204 a month and we were told we were going to get a credit back but now she is only willing to give us $45 out of the $204 for the two policies that were overcharged. Don't be fooled by her fake smile she is nothing but a scam artist that sits behind a desk! Oh and Lisa when he told me there is no corporate phone number one of your fellow agents was willing to give it to me.
  July 02, 2017

  by Christopher Behrend
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  Buyer beware. You really need to check your statement every month for extra charges. I received a call to sell me more coverage and when I asked about my bill I was transferred, put on hold and disconnected. Its been over 3 months cause the refund is been reviewed and it needs to be approved by a superior to get a refund. They are great to take your money, I give them that. I check periodically and I get the same excuse it's been reviewed. The coverage was under someone else name but I got billed. Yes a refund was issued but under the other person. I got charged but they won't refund the money they took away from me. I got billed for someone else coverage.
  February 23, 2017

  by Mauro
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  Robert Williams helped me today get auto insurance for my first car. He was very helpful and great at finding the best deal for me. I 100% recommend Lisa Ross State Farm Insurances. They have the best deals.
  December 21, 2016

  by Isaac Armenta

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About State Farm: Lisa Ross in Buckeye